Different process ID

Hello,

I have two application in the same cluster (in AWS) which released at the same time, one of those has a process id like a1b1c1d/e2r3t4y5u7 and the other one has the normal process id format ( x1y1z1v1)

The problem is, i can’t connect to the new process id format, I use:
convox exec a1b1c1d/e2r3t4y5u7 sh
and I got: ERROR: connection failed

Even if I want to see the process info, I have to use the second part of the ID after the “/”
convox ps info e2r3t4y5u7
otherwise, it returns back an error, ERROR: response status 404

I really appreciate any help on this issue in advance.