# RESOLVED! Production app stuck "updating"

**URL:** <https://community.convox.com/t/resolved-production-app-stuck-updating/888>\
**Category:** Rack (Version 3)\
**Created:** [July 1, 2022, 2:27pm UTC](https://community.convox.com/t/resolved-production-app-stuck-updating/888 "2022-07-01T14:27:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rhys](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.convox.com/rhys/32/136_2.png) [@rhys](https://community.convox.com/u/rhys)\
**Post date:** [July 1, 2022, 2:27pm UTC](https://community.convox.com/t/resolved-production-app-stuck-updating/888/1 "2022-07-01T14:27:41Z")

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Hello, my production app is stuck “updating”

If i try to promote a new release i get “waiting for app to be ready…”  
 ![image](https://canada1.discourse-cdn.com/flex029/uploads/convox1/original/1X/086cf18170eceff4de0f4782caaf139a3077789a.png)

If i check the app it says its updating

 ![image](https://canada1.discourse-cdn.com/flex029/uploads/convox1/original/1X/12994727b9d521affea58730188849fba1bc6b55.png)

If i attempt to cancel the app, it tells me it’s not updating.

 ![image](https://canada1.discourse-cdn.com/flex029/uploads/convox1/original/1X/4e024ea5e936ea0dfd1d048fb8727a367c262ceb.png)

I guess that the atom status for my app is “Pending” but I can’t see how to change the atom status or to force a release to be promoted.

Please help!!

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<div class="post-metadata">

**Author:** ![rhys](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.convox.com/rhys/32/136_2.png) [@rhys](https://community.convox.com/u/rhys)\
**Post date:** [July 1, 2022, 3:12pm UTC](https://community.convox.com/t/resolved-production-app-stuck-updating/888/2 "2022-07-01T15:12:13Z")

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It was an embarrassingly easy fix in the end.

Open lens for the rack you want to edit, find “Atom” in the “Custom Resources” and edit it to have a status of “Running“

voila! everything will work again 🎉

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**Author:** ![kris](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kris](https://community.convox.com/u/kris)\
**Post date:** [May 26, 2023, 4:26pm UTC](https://community.convox.com/t/resolved-production-app-stuck-updating/888/3 "2023-05-26T16:26:55Z")

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@rhys,

What do you mean by “open lens for the rack you want to edit”. I don’t see anythink like that in the convox UI. Are you doing this via UI, command line or in AWS itself?

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<div class="post-metadata">

**Author:** ![kris](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@kris](https://community.convox.com/u/kris)\
**Post date:** [May 26, 2023, 4:45pm UTC](https://community.convox.com/t/resolved-production-app-stuck-updating/888/4 "2023-05-26T16:45:08Z")

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I found this link with some more technical details and it appeared to work.

> <https://github.com/convox/convox/issues/451>
>
> Posting in case someone else runs into this 👇 
> 
> Had a \`convox deploy\` stuck af…ter the build step with "Waiting for app to be ready", \`convox apps\` reports that the app is updating but \`convox apps cancel\` cannot be performed
> 
> I eventually figured out this was due to atom getting in a bad state (I think flakey network on my part or something - not sure).
> 
> Fix:
> 
> 1. Set up \[direct kubernetes access\](https://docs.convox.com/management/direct-k8s-access/)
> 2. Getting the current app namespace (\`kubectl get namespaces\`)
> 3. Manually alter the atom state manually from \`Pending\` to \`Running\` (\`kubectl edit atoms -n \<namespace\>\`)
> 
> Hope this helps someone else and thanks for all the great work on Convox \<3 🙇