# NoSuchKey: The specified key does not exist

**URL:** <https://community.convox.com/t/nosuchkey-the-specified-key-does-not-exist/629>\
**Category:** Rack (Version 2)\
**Created:** [October 10, 2019, 4:46am UTC](https://community.convox.com/t/nosuchkey-the-specified-key-does-not-exist/629 "2019-10-10T04:46:32Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tom](https://avatars.discourse-cdn.com/v4/letter/t/3d9bf3/32.png) [@tom](https://community.convox.com/u/tom)\
**Post date:** [October 10, 2019, 4:46am UTC](https://community.convox.com/t/nosuchkey-the-specified-key-does-not-exist/629/1 "2019-10-10T04:46:32Z")

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I have two apps running on a single rack. One of the apps was taking way to long (30 min) to promote a build and I cancelled and re-ran. Since then I’ve been getting this error and I can’t do anything related to building or deploying with that app. This is the error being thrown on any of those commands related to that app. The other app works fine:

ERROR: NoSuchKey: The specified key does not exist.  
status code: 404

Anyone seen this before? Any ideas?

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**Author:** ![ed\_convox](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.convox.com/ed_convox/32/101_2.png) [@ed\_convox](https://community.convox.com/u/ed_convox)\
**Post date:** [October 10, 2019, 11:11am UTC](https://community.convox.com/t/nosuchkey-the-specified-key-does-not-exist/629/2 "2019-10-10T11:11:15Z")

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Hey @tom,  
So when you re-ran it after cancelling did it promote the build fine? Or did you get the error on that first re-run as well?

Ed

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**Author:** ![tom](https://avatars.discourse-cdn.com/v4/letter/t/3d9bf3/32.png) [@tom](https://community.convox.com/u/tom)\
**Post date:** [October 10, 2019, 11:54am UTC](https://community.convox.com/t/nosuchkey-the-specified-key-does-not-exist/629/3 "2019-10-10T11:54:05Z")

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The second build that I re-ran timed out after 35 minutes. I should mention at this point I ran convox rack update (twice) and my rack is now on version: 20191009130439. After doing all that subsequent builds/deploys for this app display the NoSuchKey error.

Also from the convox dashboard I can’t even click on the app and view the services, releases, and builds, and evironment variables. There is a 403 response coming back from:

[https://console.convox.com/organizations/[org-id]/racks/[rack-id]/apps/[app]](https://console.convox.com/organizations/%5Borg-id%5D/racks/%5Brack-id%5D/apps/%5Bapp%5D)

Thanks! Let me know if you have any other questions