# Lost U2F Key Account Recovery

**URL:** <https://community.convox.com/t/lost-u2f-key-account-recovery/42>\
**Category:** Console\
**Created:** [January 31, 2019, 1:42am UTC](https://community.convox.com/t/lost-u2f-key-account-recovery/42 "2019-01-31T01:42:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dennis.matotek](https://avatars.discourse-cdn.com/v4/letter/d/3da27b/32.png) [@dennis.matotek](https://community.convox.com/u/dennis.matotek)\
**Post date:** [January 31, 2019, 1:42am UTC](https://community.convox.com/t/lost-u2f-key-account-recovery/42/1 "2019-01-31T01:42:28Z")

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This hasn’t happened yet, but what is the process if someone has lost/forgotten/eaten their U2F key?

How does one regain access or report the issue? Are there different capabilities for different plans?

Thank you from future me 🙂

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**Author:** ![ddollar](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.convox.com/ddollar/32/3_2.png) [@ddollar](https://community.convox.com/u/ddollar)\
**Post date:** [January 31, 2019, 3:01am UTC](https://community.convox.com/t/lost-u2f-key-account-recovery/42/2 "2019-01-31T03:01:24Z")

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Have been thinking about how to implement a recovery key without sacrificing the security of the second factor.

In the meantime you can add a second U2F key to your account and keep it locked away in a safe place.