# Cant delete account or broken rack

**URL:** <https://community.convox.com/t/cant-delete-account-or-broken-rack/768>\
**Category:** Console\
**Created:** [August 5, 2020, 5:09pm UTC](https://community.convox.com/t/cant-delete-account-or-broken-rack/768 "2020-08-05T17:09:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rynmsh](https://avatars.discourse-cdn.com/v4/letter/r/ea5d25/32.png) [@rynmsh](https://community.convox.com/u/rynmsh)\
**Post date:** [August 5, 2020, 5:09pm UTC](https://community.convox.com/t/cant-delete-account-or-broken-rack/768/1 "2020-08-05T17:09:06Z")

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After a failed rack install I’ve manually removed everything from AWS. My console is now stuck with a rack that can’t be deleted and it fails when trying to delete using the CLI.

I need to close our convox console account but it won’t allow it due to the rack being there - which can’t deleted.

I have submitted a number of support tickets over the last few weeks and have not had a reply.

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**Author:** ![ed\_convox](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.convox.com/ed_convox/32/101_2.png) [@ed\_convox](https://community.convox.com/u/ed_convox)\
**Post date:** [August 7, 2020, 2:34pm UTC](https://community.convox.com/t/cant-delete-account-or-broken-rack/768/2 "2020-08-07T14:34:01Z")

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Hi @rynmsh, can you provide the support ticket numbers please? I’m not aware of any that haven’t had a reply.  
What are you seeing in your Console when you go to delete the Rack? Or from the CLI, what error do you get back?

Thanks,  
Ed

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**Author:** ![rynmsh](https://avatars.discourse-cdn.com/v4/letter/r/ea5d25/32.png) [@rynmsh](https://community.convox.com/u/rynmsh)\
**Post date:** [August 7, 2020, 5:02pm UTC](https://community.convox.com/t/cant-delete-account-or-broken-rack/768/3 "2020-08-07T17:02:17Z")

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Hi @ed_convox,

The support ticket from the console is #2298.

In console the delete button is blocked with error “The rack is not associated with a runtime”.

When trying to delete using the CLI it says ‘not supported’ .

My goal now is just to delete our console account as its not no longer needed.

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**Author:** ![ed\_convox](https://yyz1.discourse-cdn.com/flex029/user_avatar/community.convox.com/ed_convox/32/101_2.png) [@ed\_convox](https://community.convox.com/u/ed_convox)\
**Post date:** [August 7, 2020, 5:05pm UTC](https://community.convox.com/t/cant-delete-account-or-broken-rack/768/4 "2020-08-07T17:05:02Z")

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Aah, found that, sorry you didn’t get a reply to your last comment yet. We should have a fix coming out shortly for removing these pesky Racks which have become disassociated with a Runtime when deleting. I’ll let you know when it’s out!