# Console **URL:** https://community.convox.com/c/console/7.md [Latest](https://community.convox.com/latest.md) · [Categories](https://community.convox.com/categories.md) --- ## [How to close account](https://community.convox.com/t/how-to-close-account/984)
**Author:** [@jacob.whitver](https://community.convox.com/u/jacob.whitver)\ **Replies:** 0\ **Last updated:** [June 16, 2026, 6:53pm UTC](https://community.convox.com/t/how-to-close-account/984 "2026-06-16T18:53:16Z")
We no longer wish to use Convox and have deprovisioned all resources associated to our AWS Account. How am I able to close my account and remove my CC from your systems? --- ## [Convox commands unresponsive (checked version)](https://community.convox.com/t/convox-commands-unresponsive-checked-version/958)
**Author:** [@mvpl](https://community.convox.com/u/mvpl)\ **Replies:** 2\ **Last updated:** [December 3, 2024, 9:58am UTC](https://community.convox.com/t/convox-commands-unresponsive-checked-version/958 "2024-12-03T09:58:37Z")
Hello team, as per morning we loosed possibility to use cli, commands hanging… we tried update cli and reauthenticate without success, apps are working but we cannod do anything with that @Nick-Convox can you check ? --- ## [Cannot select channel for Slack integration](https://community.convox.com/t/cannot-select-channel-for-slack-integration/944)
**Author:** [@nathan](https://community.convox.com/u/nathan)\ **Replies:** 1\ **Last updated:** [April 4, 2024, 3:49pm UTC](https://community.convox.com/t/cannot-select-channel-for-slack-integration/944 "2024-04-04T15:49:03Z")
The Slack integration for release notifications seems to have stopped working for us at some point. I tried re-adding it in the Console, but don’t get a list of channels I can actually subscribe to; it just spins any sho… --- ## [Trying to close my account](https://community.convox.com/t/trying-to-close-my-account/943)
**Author:** [@alfredo.e.alvarez](https://community.convox.com/u/alfredo.e.alvarez)\ **Replies:** 0\ **Last updated:** [March 31, 2024, 2:57pm UTC](https://community.convox.com/t/trying-to-close-my-account/943 "2024-03-31T14:57:57Z")
How do i close the account. Unable to do it via the web ui. --- ## [Error creating runtime integrations and rack in china region](https://community.convox.com/t/error-creating-runtime-integrations-and-rack-in-china-region/918)
**Author:** [@devops-china](https://community.convox.com/u/devops-china)\ **Replies:** 0\ **Last updated:** [June 6, 2023, 1:26pm UTC](https://community.convox.com/t/error-creating-runtime-integrations-and-rack-in-china-region/918 "2023-06-06T13:26:24Z")
We are getting bad request 400 error while creating runtime integration using AWS in china region. It is default redirecting to us-east-1 region. While creating runtime integration, we have changed to china region signin… --- ## [Locked out of console?](https://community.convox.com/t/locked-out-of-console/907)
**Author:** [@mattias](https://community.convox.com/u/mattias)\ **Replies:** 0\ **Last updated:** [December 19, 2022, 11:07am UTC](https://community.convox.com/t/locked-out-of-console/907 "2022-12-19T11:07:33Z")
Hi, Since a few days ago, I have been locked out of the console with a message saying I need to add a security token to my account to access the organization. I am the organization owner, but I am not able to access the… --- ## [Can't delete a rack](https://community.convox.com/t/cant-delete-a-rack/904)
**Author:** [@matt](https://community.convox.com/u/matt)\ **Replies:** 0\ **Last updated:** [November 18, 2022, 10:47am UTC](https://community.convox.com/t/cant-delete-a-rack/904 "2022-11-18T10:47:38Z")
Either with or without the delete underlying resources flag it throws an error for me --- ## [Audit logs don't appear for SSH unless it exits cleanly](https://community.convox.com/t/audit-logs-dont-appear-for-ssh-unless-it-exits-cleanly/891)
**Author:** [@liam.dawson](https://community.convox.com/u/liam.dawson)\ **Replies:** 0\ **Last updated:** [August 9, 2022, 6:18am UTC](https://community.convox.com/t/audit-logs-dont-appear-for-ssh-unless-it-exits-cleanly/891 "2022-08-09T06:18:22Z")
I ran a convox instances ssh command, and it failed partway through with a panic from a websocket error — I noticed it didn’t appear in the audit log (unlike a previous successful session). I ran another convox instances… --- ## [GitLab integration](https://community.convox.com/t/gitlab-integration/885)
**Author:** [@sarav28](https://community.convox.com/u/sarav28)\ **Replies:** 1\ **Last updated:** [June 10, 2022, 6:36pm UTC](https://community.convox.com/t/gitlab-integration/885 "2022-06-10T18:36:02Z")
We are having a problem with the GitLab integration. Token validation is not working. Additional information related to the fix will be shared on this topic --- ## [Status page for the Console?](https://community.convox.com/t/status-page-for-the-console/886)
**Author:** [@nathan](https://community.convox.com/u/nathan)\ **Replies:** 1\ **Last updated:** [June 10, 2022, 3:59pm UTC](https://community.convox.com/t/status-page-for-the-console/886 "2022-06-10T15:59:23Z")
Is there a status page for the Convox Console? We’re getting intermittent errors when trying to run builds, as well as "Unexpected error"s in the Console. Would be nice to know if this is us or Convox. The error we’re g… --- ## [DigitalOcean Rack creation fails](https://community.convox.com/t/digitalocean-rack-creation-fails/804)
**Author:** [@mk1](https://community.convox.com/u/mk1)\ **Replies:** 2\ **Last updated:** [April 4, 2022, 7:41pm UTC](https://community.convox.com/t/digitalocean-rack-creation-fails/804 "2022-04-04T19:41:19Z")
Trying to create a DO rack from the web console gets me this Error: "version": required field is not set on .terraform/modules/system/terraform/cluster/do/main.tf line 32, in resource "digitalocean\_kubernetes\_cluster… --- ## [Error creating new runtime integration](https://community.convox.com/t/error-creating-new-runtime-integration/864)
**Author:** [@user4](https://community.convox.com/u/user4)\ **Replies:** 2\ **Last updated:** [February 17, 2022, 8:45am UTC](https://community.convox.com/t/error-creating-new-runtime-integration/864 "2022-02-17T08:45:35Z")
Hello! I’m trying to create a new integration, but seems that the cloudformation template is giving access denied, so all the process goes bad. https://convox.s3.amazonaws.com/aws/integration.yml How can I proceed ? T… --- ## [Deleting convox rack without deleting aws resources](https://community.convox.com/t/deleting-convox-rack-without-deleting-aws-resources/802)
**Author:** [@sasha](https://community.convox.com/u/sasha)\ **Replies:** 1\ **Last updated:** [November 16, 2021, 7:59pm UTC](https://community.convox.com/t/deleting-convox-rack-without-deleting-aws-resources/802 "2021-11-16T19:59:33Z")
Hi, I’m migrating away from convox to a self configured aws setup and the last piece of the puzzle is migrating our rds database. As far as I understand, If we delete our convox rack, that will delete all the aws resour… --- ## [Is it possible to remove a security token from my account in an emergency?](https://community.convox.com/t/is-it-possible-to-remove-a-security-token-from-my-account-in-an-emergency/848)
**Author:** [@nathan.f77](https://community.convox.com/u/nathan.f77)\ **Replies:** 3\ **Last updated:** [November 14, 2021, 10:37pm UTC](https://community.convox.com/t/is-it-possible-to-remove-a-security-token-from-my-account-in-an-emergency/848 "2021-11-14T22:37:08Z")
I’ve set up a yubikey as a security token for the Convox console and CLI. However, I just realized that I would be in serious trouble if I ever lose my yubikey (e.g. stolen laptop.) For example, going for a trip overseas… --- ## [Account deletion](https://community.convox.com/t/account-deletion/849)
**Author:** [@hadtoregister](https://community.convox.com/u/hadtoregister)\ **Replies:** 0\ **Last updated:** [November 5, 2021, 8:28pm UTC](https://community.convox.com/t/account-deletion/849 "2021-11-05T20:28:29Z")
How can I delete my account? Opening a support ticket requires a paid plan, so that’s not an option, and there are no relevant options in the “Settings” tab of the console. --- ## [Convox console incorrectly reporting early workflow failures](https://community.convox.com/t/convox-console-incorrectly-reporting-early-workflow-failures/833)
**Author:** [@nickf](https://community.convox.com/u/nickf)\ **Replies:** 0\ **Last updated:** [September 28, 2021, 6:08pm UTC](https://community.convox.com/t/convox-console-incorrectly-reporting-early-workflow-failures/833 "2021-09-28T18:08:45Z")
Hey all, This morning the Convox console started reporting a FAILED status for workflows while they are still in progress – well before the process actually terminates. I first see this in the Build step while the buil… --- ## [How do delete account](https://community.convox.com/t/how-do-delete-account/822)
**Author:** [@engineering](https://community.convox.com/u/engineering)\ **Replies:** 0\ **Last updated:** [July 13, 2021, 11:14pm UTC](https://community.convox.com/t/how-do-delete-account/822 "2021-07-13T23:14:43Z")
How can I delete my Convox account. I don’t see any options in the dashboard and opening a support ticket requires a paid plan. I can’t delete an existing rack. Even after destroying resources manually Convox recreated t… --- ## [Cannot import rack from AWS](https://community.convox.com/t/cannot-import-rack-from-aws/777)
**Author:** [@dave](https://community.convox.com/u/dave)\ **Replies:** 0\ **Last updated:** [September 13, 2020, 12:33am UTC](https://community.convox.com/t/cannot-import-rack-from-aws/777 "2020-09-13T00:33:45Z")
Hey! I can’t seem to be able to import a rack from AWS as described here: https://console-docs.convox.com/management/import-rack. I see no import rack option other than the one for GCP, Digital Ocean. Greetings, Dave … --- ## [Slow console pages](https://community.convox.com/t/slow-console-pages/776)
**Author:** [@asapha.halifa](https://community.convox.com/u/asapha.halifa)\ **Replies:** 0\ **Last updated:** [September 4, 2020, 11:04am UTC](https://community.convox.com/t/slow-console-pages/776 "2020-09-04T11:04:58Z")
Hi there, Every page takes 5+ secs to load on my non-fiber, 1 MB/s connection. It seems to be due to the console.js file which is always downloaded on each page change. The returned last-modified header is always chan… --- ## [Cant delete account or broken rack](https://community.convox.com/t/cant-delete-account-or-broken-rack/768)
**Author:** [@rynmsh](https://community.convox.com/u/rynmsh)\ **Replies:** 3\ **Last updated:** [August 7, 2020, 5:05pm UTC](https://community.convox.com/t/cant-delete-account-or-broken-rack/768 "2020-08-07T17:05:02Z")
After a failed rack install I’ve manually removed everything from AWS. My console is now stuck with a rack that can’t be deleted and it fails when trying to delete using the CLI. I need to close our convox console accou… --- ## [Can’t seem to view an apps settings](https://community.convox.com/t/can-t-seem-to-view-an-apps-settings/765)
**Author:** [@matt](https://community.convox.com/u/matt)\ **Replies:** 0\ **Last updated:** [July 30, 2020, 9:58pm UTC](https://community.convox.com/t/can-t-seem-to-view-an-apps-settings/765 "2020-07-30T21:58:44Z")
I see the error message: An error has occurred while loading this content --- ## [Error uninstalling rack](https://community.convox.com/t/error-uninstalling-rack/759)
**Author:** [@david.parry](https://community.convox.com/u/david.parry)\ **Replies:** 0\ **Last updated:** [July 23, 2020, 3:43am UTC](https://community.convox.com/t/error-uninstalling-rack/759 "2020-07-23T03:43:31Z")
Attempting to uninstall a rack, I received this error and it now appears to be dead. I can’t uninstall it: Uninstalling Rack... Upgrading modules… Downloading github.com/convox/convox?ref=master for system… system i… --- ## [Massive AWS costs after using convox](https://community.convox.com/t/massive-aws-costs-after-using-convox/757)
**Author:** [@adamiley](https://community.convox.com/u/adamiley)\ **Replies:** 1\ **Last updated:** [July 4, 2020, 2:55pm UTC](https://community.convox.com/t/massive-aws-costs-after-using-convox/757 "2020-07-04T14:55:32Z")
I signed up with Convox to experiment last month. I created an integration with my AWS account (which I don’t use for anything else), and tried to create a rack. It didn’t work initially, so I took down the rack and cr… --- ## [Using an existing VPC](https://community.convox.com/t/using-an-existing-vpc/737)
**Author:** [@gilad](https://community.convox.com/u/gilad)\ **Replies:** 0\ **Last updated:** [April 21, 2020, 8:38pm UTC](https://community.convox.com/t/using-an-existing-vpc/737 "2020-04-21T20:38:28Z")
Installing a private Rack into an existing VPC requires specifying a few more options in the Advanced Network and Compute Options section of the Convox web installer. The problem is that there are no such options in… --- ## [Question WRT Plans](https://community.convox.com/t/question-wrt-plans/732)
**Author:** [@zulh](https://community.convox.com/u/zulh)\ **Replies:** 1\ **Last updated:** [April 8, 2020, 3:32pm UTC](https://community.convox.com/t/question-wrt-plans/732 "2020-04-08T15:32:33Z")
The Basic plan says additional users will cost $39/mo. Does it means $39 per user per month? It’s not clear. --- ## [Account \> User Information \> Reset CLI Key has incorrect command flag](https://community.convox.com/t/account-user-information-reset-cli-key-has-incorrect-command-flag/720)
**Author:** [@rob.eden](https://community.convox.com/u/rob.eden)\ **Replies:** 3\ **Last updated:** [April 1, 2020, 2:43pm UTC](https://community.convox.com/t/account-user-information-reset-cli-key-has-incorrect-command-flag/720 "2020-04-01T14:43:33Z")
After clicking the Reset CLI Key button, the following command is shown. convox login console.convox.com -t \ It should be the -p flag, not the -t flag with the latest version of the Convox CLI (20200302115619… --- ## [Issue with Workflows for Gen1 apps](https://community.convox.com/t/issue-with-workflows-for-gen1-apps/727)
**Author:** [@ddollar](https://community.convox.com/u/ddollar)\ **Replies:** 1\ **Last updated:** [March 23, 2020, 4:21pm UTC](https://community.convox.com/t/issue-with-workflows-for-gen1-apps/727 "2020-03-23T16:21:03Z")
There is currently a known issue deploying some Generation 1 apps with Console. A fix is in progress and should be deployed imminently. --- ## [\[SOLVED\] ERROR: strconv.Atoi: parsing "80:80": invalid syntax](https://community.convox.com/t/solved-error-strconv-atoi-parsing-80-80-invalid-syntax/726)
**Author:** [@convox2](https://community.convox.com/u/convox2)\ **Replies:** 3\ **Last updated:** [March 23, 2020, 2:53pm UTC](https://community.convox.com/t/solved-error-strconv-atoi-parsing-80-80-invalid-syntax/726 "2020-03-23T14:53:27Z")
This Morning: $ convox build /tmp/494802749 --app webserver --description ‘’ --id --manifest convox.yml ERROR: strconv.Atoi: parsing “80:80”: invalid syntax Last night: $ convox build /tmp/616054635 --app webserver -… --- ## [Failing service blocked entire rack](https://community.convox.com/t/failing-service-blocked-entire-rack/721)
**Author:** [@mbajur](https://community.convox.com/u/mbajur)\ **Replies:** 0\ **Last updated:** [March 10, 2020, 5:25pm UTC](https://community.convox.com/t/failing-service-blocked-entire-rack/721 "2020-03-10T17:25:57Z")
Hello, i’m in a middle of a process of researching Convox as a tool for my company to host all our production apps and i encountered a huge blocker i’m not able to recover from. First of all - i initially tested convox… --- ## [Question regarding disaster recovery](https://community.convox.com/t/question-regarding-disaster-recovery/673)
**Author:** [@ronald.jenkins](https://community.convox.com/u/ronald.jenkins)\ **Replies:** 0\ **Last updated:** [January 14, 2020, 9:37pm UTC](https://community.convox.com/t/question-regarding-disaster-recovery/673 "2020-01-14T21:37:06Z")
Does Convox have any documentation regarding their plans for disaster recovery (e.g. SLAs for restoring service in the event of an outage)? [Next page](https://community.convox.com/c/console/7.md?page=1)